Why do you call your coffee varieties "Grand Crus"?
Like in the wine industry, a “Grand Cru” stands out from a “mainstream” coffee by its uncompromising perfection pushed to the extreme at every stage of its development: selection of exclusive green coffee varieties, ideal soil, controlled growing conditions and thorough post harvest treatments, best in class farming practices, hand-picking and drastic sorting, discriminatory tasting and severe quality controls.
From this exclusive raw material, like in the wine industry, our experts create “Grand Crus” blends of various varieties and origins (like the “Bordeaux” wines) or select and sublimate a single origin deeply rooted to its soil (like the “Burgundy” wines). Just like the winemaker with precious grapes, our master blender and roaster then put all their expertise and knowledge in the design of creative blending and specific roasting profiles, to finally offer unique coffees of the highest possible quality.
What does “Pure Origin” or “Single Origin” coffee mean?
A pure origin or single origin coffee is made of coffees coming from the same country of origin. At Nespresso, each “pure origin” is exclusively and genuinely composed (100%) of coffees coming from a single country of origin and even limited regions that offer unique profiles. We perform rigorous sampling and testing to ensure that we have only 100% pure origins.
What is so special about the highest quality coffee that Nespresso uses?
Nespresso coffee experts look for only the finest beans with a particular taste and specific aromatic characteristics, to create the Nespresso Grand Cru blends. Each coffee is evaluated through tasting to ensure that the coffee meets the Nespresso quality standards and matches the exact aroma profiles.
Nespresso is committed to offering its consumers only the finest gourmet coffees. Only the top 1% to 2% of the world’s green coffee crop meets Nespresso specific taste and aroma profiles. Throughout the year, Nespresso green coffee experts and their green coffee supply partners ensure these highest quality standards by actively seeking out such coffees cultivated in farming communities in the world premium coffee-producing areas. These are often remote regions, where a combination of altitude, climate and rich soil produce the distinctive flavors, aromas and complex character that make up Nespresso Grand Crus.
Are Nespresso capsules just filled with pure coffee?
The 16 Nespresso Grand Cru capsules contain only pure coffee, sourced from the finest 1-2% of the world’s coffee production. That’s why no additives of any kind are used or needed. The quality and consistency of our coffee in the cup and its exquisite crema are the result of the highest quality coffee, the way we manage the quality during the whole production process and the unique Nespresso system – the interaction of the original Nespresso aluminum capsule and the genuine Nespresso machine.
How can Nespresso coffee produce its thick crema?
The thick crema Nespresso Grand Cru coffees are known for results of 25 years of expertise in coffee processing to create the perfect espresso. The entire process – from the blending, roasting and grinding of the coffee beans to the speed and the way the coffee flows through the machines – influences all aspects of the quality of an espresso. That includes the crema, whose texture, density, quantity and consistency help reveal the aromas above the cup and preserve them in the cup.
Where are the coffees used in the capsules sourced from?
The coffees used by Nespresso are sourced primarily from nine countries: Brazil, Colombia, Costa Rica, Guatemala, Mexico, Nicaragua, Kenya, Ethiopia and India.
Where are the coffee capsules produced?
All the coffee capsules are produced in Switzerland, in the Nespresso Production Centres of Orbe and Avenches. The coffee capsules are then shipped worldwide from the Avenches site.
Where can I buy Nespresso products?
You can buy Nespresso products on our online 24/7 ordering platform https://www.nespresso.com/us/en/login, in our Nespresso boutiques, or by phone via one of our Customer Relationship Centres.
Why is Nespresso coffee not available in stores/supermarkets?
Our Unique Business Model enables us to manage quality at every stage of the value chain and to maintain direct consumer relationships. We believe this allows us to best anticipate and respond to consumer expectations. We know that Nespresso Club Members value the individual treatment they experience at Nespresso – whether it is through the 24/7 service of the Nespresso online boutique, the Nespresso Customer Relationship Centres, or the face-to-face contact in our retail network of boutiques.
What is the Nespresso Club?
Nespresso offers specific services to consumers who wish to enter what is called the Nespresso Club. A customer who has chosen to join the Nespresso Club is called a Club Member. The Nespresso Club services include: delivery of capsules and coffee accessories to your address of choice within two business days; maintenance service with free machine pick-up and free machine loan; guidance on the finest points of coffee tasting; “Limited Edition” Grand Crus; an exclusive selection of coffee accessories and the Nespresso Magazine (NMag).
Nespresso offers its Club Members exclusive free 24/7 services to order capsules, machines or accessories. You can choose from three sales channels: our 24/7 global online boutique, our international retail network of exclusive boutiques and our Customer Care Centres with more than 4 300 Nespresso coffee specialists at your service.
*1) Offer $75 Nespresso® Club Credit on your Club account only with purchase of a Nespresso® machine $179 or above made between 11/29/2013 and 01/26/2014, while supplies last. This is not an instant credit. Offer valid in the U.S. only. Upon receipt of supporting documents, $75 will be credited to the Nespresso®Club account specified and is valid towards the purchase of coffee, machines, and accessories. Offer is limited to one $75 credit per qualifying Nespresso® machine purchased. Offer will not be processed without valid requested documents and cannot be used in conjunction with any other discount or promotion. Nestle employees are not eligible for this promotion. Not redeemable in-store. Void where prohibited or restricted. Not responsible for lost or damaged mail.This offer may not be published without Nespresso® permission. Fraudulent or duplicate requests will be voided. Offer not valid for Professional account credit or products. This is a Nespresso® promotion. 2) To receive Nespresso® Club Credit: Download and complete your voucher found available at http://www.nespresso-us.com/rewards. Submit your supporting documents via online or mail. If submitting supporting documents via online, scan and upload a copy of: 1. The store sales receipt, WITH VISIBLE DATE OF PURCHASE, onto www.nespresso-us.com/rewards. Gift receipts not valid. 2. THE ORIGINAL SILVER SERIAL NUMBER STICKER FROM THE MACHINE DRIP GRID. If submitting supporting documents via mail: 1. Make a copy of the store sales receipt WITH VISIBLE DATE OF PURCHASE. Gift receipts not valid. 2.PHOTOCOPY OR REMOVE THE ORIGINAL SILVER SERIAL NUMBER STICKER FROM MACHINE DRIP GRID 3. Please send completed voucher, receipt copy WITH VISIBLE DATE OF PURCHASE, and requested serial number sticker to: Nespresso® Year End Promotion, 24-01 44th Road, 12th Floor, Long Island City, NY 11101. Please note that the submitted documents will not be returned. SUBMITTED MATERIALS MUST BE POSTMARKED OR UPLOADED ON THE SITE NO LATER THAN February 9th, 2014. www.nespresso-us.com/rewards will close after February 9th, 2014. $75.00 Nespresso® Club credit can only be used at Nespresso.com, Nespresso® boutiques, and on Nespresso® telephone orders. 3) Receipt of your Nespresso® Club Credit Please allow 2-4 weeks for processing your credit upon receipt by Nespresso®. This credit is not instant and the Nespresso® Club will confirm this credit via e-mail or phone once available. Your credit will only be valid for one year from the date it is issued on your Nespresso® Club account. Nespresso® is a registered trademark of Societe des Produits Nestle S.A., Vevey, Switzerland. For submission material inquiries, please call the Nespresso® Club toll free at 877.776.6601
**Receive free standard shipping on any Nespresso machine only from December 2, 2013 through December 8, 2013. Offer valid on all Nespresso machine purchases made at nespresso-us.com, nesclub.nespresso.com and Nespresso Club phone number (800.562.1465) from December 2, 2013 through December 8, 2013. Offer not valid at Nespresso Boutique or Nespresso retail locations. Offer only applies to an order shipped to a single address within the United States. Offer does not apply to Canada or the Caribbean Islands. Additional charges apply for all other shipping options and destinations. Offer limited to stock on hand. Offer not valid on returned or exchanged items. Offer cannot be applied as a credit. Not valid on prior purchases or gift cards, and excludes taxes. Consumer must pay applicable sales tax. Offer not valid toward B2B professional accounts. No cash value. Void where prohibited, taxed or otherwise restricted. Nespresso® is a registered trademark of Société des Produits Nestlé S.A., Vevey, Switzerland.