Customer service

Q: Will I be charged sales tax?
A: All machine orders are subject to sales tax; PST and GST.

Q: What is your Return Policy?
A: All Nespresso-US E-Store purchases are final.

Q: How do I contact NESPRESSO?
A: If you have any questions concerning the Nespresso-US E-Store, feel free to contact the Nespresso Club at 1.877.637.3231

Q: Can I have my machine gift wrapped?
A: Gift wrap is not available through the Nespresso-US E-Store. Sorry.

Q: What is the warranty of the Nespresso machines?
A: The Nespresso machines have a one year warranty after purchase. Please contact the Nespresso Club to register your machine at 800.562.1465.

Q: What payment options are available for purchases through this site?
A: We accept Visa, Mastercard and American Express. There is no tax exemption accepted for purchases through this site.

**Receive free standard shipping on any Nespresso machine only from August 18th through November 19th, 2014. Offer valid on all Nespresso machine purchases made at, and Nespresso Club phone numbers (800.562.1465) from August 18th through November 19th, 2014. Offer not valid at Nespresso Boutique or Nespresso retail locations. Offer only applies to an order shipped to a single address within the United States. Additional charges apply for all other shipping options and destinations. Offer limited to stock on hand. Offer not valid on returned or exchanged items. Offer cannot be applied as a credit. Not valid on prior purchases or gift cards, and excludes taxes. Consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon, and/or offer. Offer not valid toward professional accounts. No cash value. Void where prohibited, taxed or otherwise restricted. Nespresso® is a registered trademark of Société des Produits Nestlé S.A., Vevey, Switzerland.